NCST — Customer Services Charter — Customer Services Charter
Currentness under review. Whether this instrument remains applicable is under review. Consult the later instruments and source context below before relying on it.
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Contents
NATIONAL COMMISSION FOR SCIENCE AND TECHNOLOGY
CUSTOMER SERVICES CHARTER
| SERVICES RENDERED | REQUIREMENTS | CHARGES | TIME TO ACCESS THE SERVICE
1 | GENERAL SERVICES | | |
1.1 | Enquires | None | Free | 10-30 Minutes
1.2 | Issuance of receipts | Cash/bank deposit/bank transfer | Free | 10-30 Minutes upon receipt of cash /
| | | | confirmation of payment
2 | RESEARCH SERVICES | | |
2.1 | Small Grants | | |
a | Review and approval of applications | Submission of application | Free | Within 3 months of receipt of
| | | | application
b | Notification to applicant about the review outcome | Decision of the review | Free | Within 5 days upon decision
c | Contract signing | Approval of the application | Free | Within 5 days upon approval
| SERVICES RENDERED | REQUIREMENTS | CHARGES | TIME TO ACCESS THE SERVICE
2.2 | Ethical Review | | |
a | Review of applications | Submission of proposal/ protocol | UD$150 application fee or its MK | Within 3 months of receipt of
| | | equivalent | application
b | Notification of applicants about Review outcome | Decision of the Review | Free | Within 5 days upon decision
c | Issuance of Research Permit | Approval of the application | 10% of Research Budget | Within 5 days upon approval
2.3 | Access and Collection of Genetic Resources in Malawi | | |
a | Review of applications | Submission of | Foreign Researchers: | 30 days after submission of
| | applications/proposals | -Research & Training Institutions | application
| | | (RTI) US$450 |
| | | -Non-profit institutions US$900 |
| | | -Commercial public/private institution |
| | | US$2,500 |
| | | |
| | | Malawian Researchers: |
| | | -RTI MK10,000 |
| | | -Non-profit institutions MK30,000 |
| | | -Commercial public/private institution |
malawi-ncst-customer-services-charter — official PDF page 1; original table columns, symbols and diagram connections
| SERVICES RENDERED | REQUIREMENTS | CHARGES | TIME TO ACCESS THE SERVICE
| | | MK150,000 |
b | Notification of applicants about Review outcome | Decision of the Review | Free | Within 5 days upon decision
c | Issuance of Permit | Approval of the application | Free | Within 5 days upon approval
2.4 | Capacity Building | | |
a | Training in proposal writing and writing for publishing | Request by predetermined | Cost sharing | Any agreed time
| | institutions | |
b | Establishment and training of Research Ethics Committees | Request by predetermined | Cost sharing | Any agreed time
| | institutions | |
c | Ethics compliance inspection of approved research protocols | List of approved protocols | Free | Quarterly
3 | TECHNOLOGY TRANSFER SERVICES | | |
| SERVICES RENDERED | REQUIREMENTS | CHARGES | TIME TO ACCESS THE SERVICE
3.1 | Provision of Technology and Innovation Support Centre (TISC) services | Appointment | Free | Within working days
3.2 | Organising National Dissemination Conference | Submission of abstracts in | Cost sharing | Every two years
| | response to a call; By invitation | |
4 | SCIENCE, TECHNOLOGY, ENGINEERING AND MATHEMATICS (STEM) SERVICES | | |
4.1 | Organising Career Talks for female students | Being a student of targeted | Free | Twice a year
| | secondary schools | |
4.2 | Organising National Schools Science Fair | Expression of interest by | Cost sharing | Once a year
| | secondary schools | |
4.3 | Supporting the Malawi University of Science and Technology (MUST) | Expression of interest by MUST | Cost sharing | Once a year
| Science Camp for Secondary school girls | | |
5 | DOCUMENTATION AND INFORMATION SERVICES | | |
5.1 | Database creation and professional support | Expression of interest | Negotiable | Anytime
5.2 | Website development | Expression of interest | Negotiable | Anytime
5.3 | Hosting of website/portal | Expression of interest | Negotiable | Anytime
5.4 | Provision of Library Services | Request | Free | Within working days
6 | PLANNING SERVICES | | |
6.1 | Provision of the State of Science and Technology Report | Request | Free | Every 2 years
malawi-ncst-customer-services-charter — official PDF page 2; original table columns, symbols and diagram connections
| SERVICES RENDERED | REQUIREMENTS | CHARGES | TIME TO ACCESS THE SERVICE
6.2 | Monitoring and evaluation of priority research and development programs, | Receipt of project document | Cost sharing/negotiable | Quarterly
| plans and projects of research and development institutions | | |
Opening Hours: 7.30-12.00, 13:00-14:30
For Further information, please contact:
The Director General, National Commission for Science and Technology, P/Bag B303, Lilongwe 3, Telephone:
+265 1771550 Email: directorgeneral@ncst.mw.
malawi-ncst-customer-services-charter — official PDF page 3; original table columns, symbols and diagram connections
