Healthy Talk: Filling the Language Gap

Communication resources have been developed to assist healthcare professionals communicate with patients in cases where there are language barriers. This trial is part of a PhD study, for which the research questions are:1. How do healthcare providers and healthcare users communicate when they are not fluent in the same language?2. What communication resources and training are appropriate for healthcare provision in South Africa?3. What are the effects of the suggested communication resources and training in healthcare provision?In order to answer these research questions, the following objectives have been identified:1. To identify the main communication problems experienced by healthcare providers and healthcare users.2. To identify the main communication strategies used by healthcare providers and healthcare users.3. To create and implement communication resources and training for healthcare providers to use in the provision of HIV/AIDS and TB consultations.4. To analyse the effects of these communication resources and training in terms of satisfaction and feasibility of implementation.This trial focuses on research questions 2 and 3, and objectives 3 and 4.