Effect of Pre-operative Virtual Visits on Patients With Head and Neck Cancer Undergoing Surgery

Effectiveness of virtual visits as determined by satisfaction scores

Patients with head and neck cancer often undergo complex surgeries requiring significant care
 post-operatively. This presents considerable psychosocial challenges in addition to their
 need to physically recover from a large surgery.
 
 The study team will interview patients who have undergone virtual visits before their
 surgical procedures. The study aims to explore patients' experiences, satisfaction, and
 perceptions of virtual visits for informing and preparing them for surgery and their
 postoperative care needs.
 
 The study team will also analyze the effects of the virtual visits on financial costs and
 patient outcomes such as length of hospital stay, delayed discharges due to social issues,
 and whether the virtual visits identified any significant medical concerns, etc. The study
 team will compare these to a randomly selected cohort of patients who also underwent surgical
 resection and reconstruction for head and neck cancer that did not get pre-operative virtual
 visits.